Warehouse Safety, Smart Growth, and Feminine Leadership With Nancy Fateen

Nancy Fateen is the President of Seizmic Inc., an engineering and consulting firm within the material handling industry. She is also the President of Submittal Services, Inc., which provides permit management services for the material handling industry. Nancy started her career in material handling at the age of 17 and has held roles in customer service, CAD drafting, accounting, and permit package preparation.

Here’s a glimpse of what you’ll learn:

[5:06] Nancy Fateen reflects on her 26-year career at Seizmic and her rise to company president
[7:10] Why Nancy returned to school for an MBA in supply chain and logistics while running a company
[10:30] Nancy’s experience as a woman in a male-dominated industry and how she leads her company
[14:22] How Seizmic creates a seamless customer experience through its communication and leadership structures
[22:02] Emerging trends in rack safety and compliance
[26:53] Strategies for assessing and improving warehouse safety and compliance
[32:11] Real life examples of storage safety failures
[46:15] Nancy shares how her Vistage group supports her growth as a second-generation business leader

In this episode…

Navigating warehouse safety, engineering compliance, and team leadership in a male-dominated industry can be overwhelming, especially when you’re simultaneously juggling growth and customer satisfaction. How can business owners stay ahead of regulations, empower their teams, and lead with intention and clarity?

As an experienced executive in the logistics and material handling industry, Nancy Fateen initially adapted her leadership approach to trends and male-dominated stereotypes. However, she only started to make a name in the industry when she integrated feminine energy, leveraging emotional intelligence to empower team members with resilience. Nancy highlights the value of building education around real-world experience, recommending that leaders embrace lifelong learning to stay sharp and adaptive. She also advocates for proactive warehouse safety, urging companies to conduct regular rack inspections, train internal teams to spot red flags, and maintain updated engineering documentation to meet insurance and regulatory demands.

In this episode of The Tao of Pizza Podcast, Nancy Fateen, President of Seizmic Inc., returns to speak with Mark Hiddleson about warehouse safety, leadership, and continuous improvement. Nancy talks about OSHA compliance, her experience participating in Vistage, and how she leads a multigenerational company.

Resources mentioned in this episode:

Quotable Moments:

"The last thing a male-dominated industry needs is more male energy. They needed the feminine energy."
"I want to be able to turn Do Not Disturb on my phone, and customers feel taken care of."
"The goal is to just have something that urges me in the direction of being better every day."
"Feminine energy doesn’t mean weak. That’s where the misnomer is. That’s the misconception. Just ask my two sons."
"I always just thought I was the learner and again, the taker — never thought I was giving back."

Action Steps:

Empower team members to handle client relationships: Delegating responsibility builds trust and allows leaders to focus on strategy rather than daily operations. It also improves responsiveness and scalability across departments.
Conduct regular rack safety inspections: Proactively identifying and addressing warehouse hazards can prevent costly accidents and compliance issues. This protects employees, assets, and the company’s reputation.
Invest in leadership and personal development: Continuing education — even one class at a time — keeps leaders sharp and aligned with evolving business needs. It also models a growth mindset for the entire team.
Encourage feminine energy in leadership: Embracing empathy, collaboration, and emotional intelligence can enhance team morale and drive stronger, people-centered results. This balanced approach is especially effective in traditionally male-dominated industries.
Create a centralized customer experience role: A dedicated point person streamlines communication across departments and reduces customer frustration. This reinforces a one-stop-shop experience and builds long-term loyalty.

Sponsor for this episode:

This episode is brought to you by Specialized Storage Solutions Inc.

Listen...

I have been in the logistics and storage industry for several decades. I know I don’t look that old, but it's true.

We provide industry-leading warehouse storage solutions nationwide.

So basically, if you have a warehouse that needs Rack, Shelving, Carts, Conveyors, or Mezzanines, we help with....design engineering, installations, inspections, and repairs to help clients optimize their logistics operations.

Sometimes people don’t even realize that we can actually help with permit acquisition services.

We take a holistic look at your entire business supply chain ecosystem to develop the resources for continually improving your operation.

To learn more, visit specialracks.com or give us a call at (707) 732-3892. One of the best ways to learn more about our products and services is to follow us on Instagram. And there’s a link on our website to do that.

I will even give you my personal email address for podcast listeners, so email me at markhiddleson@aol.com if you’re ready to take your warehouse storage and retrieval systems to the next level.

Episode Transcript:

Intro 0:01

Welcome to The Tao of Pizza where we feature top logistics leaders, entrepreneurs and supply chain innovators and share their inspiring stories with a holistic twist.

Mark Hiddleson 0:14

Mark Hiddleston here, host of The Tao of Pizza Podcast, where I talk with top industry innovators in the warehousing, logistics and supply chain business with holistic twist. Before I introduce Nancy Fateen, who's today's guest, this episode is brought to you by Specialized Storage Solutions. Hey, I've been in this industry logistics and storage for several decades, and we provide industry leading warehouse storage solutions nationwide. So basically, if you have a warehouse that needs rack shelving, carts, conveyors or mezzanines, we specialize in the design, engineering, installation, inspections and repairs to help our clients optimize their logistics operations. And Nancy, you're not going to believe this, but sometimes people don't even realize we can actually help with permit acquisition services. We take a holistic look at your entire business supply chain ecosystem to develop the resources for continuing improving your operation. To learn more, visit our website at specialracks.com or give us a call at 707-732-3892, and I also give out my personal email for podcast listeners. So email me at markhiddleson@AOL.com if you're ready to take your warehouse storage and retrieval systems to the next level. And one more thing before I introduce Nancy, I want to give a shout out to Danielle Neely of KNC Marketing. They specialize in brand development and marketing for industrial construction and home service companies. She hosted me recently on her Industry Edge podcast, and you can check that out wherever you listen to your podcast. Well, today we're joined by Nancy Fateen. Nancy has been part of the Seizmic family for over 26 years, rising through the ranks from front office to customer service, CAD services, permit manager, Accounting Manager, Operations Manager, and ultimately to President in 2021 today, she leads Seizmics four divisions which work together to provide comprehensive solutions for the material handling industry, from engineering and custom fabrication to permit management and equipment inspections. Seizmic has you covered every step of the way? Nancy, welcome to The Tao of Pizza.

Nancy Fateen 2:35

Thanks, Mark, happy to be here. Yeah. Honor to be your only, your only guest that's appeared twice on your show.

Mark Hiddleson 2:43

You figured that out, and I almost immediately after we did our your you were one of my first interviews, first or second interviews, and now I've done like 60 or I quit counting after 60, my my goal is 1000 and I figured out it's going to take me 20 years. So it's a nice goal, but yeah, welcome, and I've also had Sal, the founder of Seizmic, and your dad, Danny Medina, also from Seizmic, from the structure support systems, fabrication division, fabrication side, and Michael, Michael and and Sarah. So also Seizmic holds a record for number of I think Sierra Pacific is, is third. I had Chris Murphy and Abigail and but anyways, what were you going to say?

Nancy Fateen 3:41

Sarah is now our marketing manager. She shifted. We were able to find something that satisfied her creative pursuits and still kept her involved with the business. So that's been lovely. She's good to really see her make it her own, because we never saw, never really believed in marketing or advertising. He was a phone rings, get lucky, kind of guy. And I now that I have 75 families relying on me to keep the lights on, I don't rely on luck so much anymore. So I invest a little bit more in marketing and advertising than than he did. So luckily, I have a beautiful, artistic, creative sister that has taken the marketing ball and run with it. So anytime you see any of our new posts on LinkedIn or Instagram or anything like that, she's been the one spearheading all of those.

Mark Hiddleson 4:28

So that was… we had a fun episode, and her creative side really did come out on that. So that's awesome.

Nancy Fateen 4:35

Dying away from the material handling world until we figured out how to meld the two together for her. So that is perfect.

Mark Hiddleson 4:41

Awesome. Yeah, so you're back, and you've got some exciting things going on. So share a little bit about if somebody hasn't seen the other episode, although they definitely should go check it out. You can see of our first interview. I thought it was pretty good, but. Share a little bit more about how you got started. I mean, what an amazing journey through the ranks of Seizmic.

Nancy Fateen 5:06

Started at Seizmic when I was 17, many moons ago, and just kind of was here to help where, wherever I could, and to learn and absorb as much as I could. And then I ended up building my education around my career, you know? So I was here and I was like, Oh, that class seems like it would help me in what I'm doing. That class seems like it would help me with what I'm doing. Never really thought of the degree or the finish line or anything like that. I was just absorbing. So then, before I knew it, I was at the junior college for like eight years, and they're like, you know, you only have like four classes before you could have a degree, right? So then I transferred to the University, did my higher level classes there, and graduated with a degree in organizational management with an emphasis in human resources. So it really was never the intention or the goal, but I had become so well rounded just taking the classes that were of interest to me, from philosophy to religion to fitness and nutrition to communications and sociology and anthropology and engineering and accounting, whatever classes they and CAD whatever I needed to take. I took and that just kind of ended up covering all my general eds, and I was able to petition out of a lot of the other classes at the university level because I had taken enough credits in the junior college level to make it work. So that's a life hack for all of you getting ready to enter college world like my younger son is graduating next month, and so he's pretty much planning to do the same thing, just max out his junior college credits and then pay as little as you can at the university level. Yeah,

Mark Hiddleson 6:43

I wish somebody would have given me that advice. I did one year at junior college, but I had to answer my pants to get to four year school. It's like I have to get to four school. I have to get to and the other thing is, building your career at the same time, because you get out you had a four year degree, it probably took you a little more than more than four years, but you had x number of years school, but you also had that many years experience. I could

Nancy Fateen 7:10

have been a doctor, but I went to school, but again. And I think the thing is, most people want to get their degree as quickly as possible. Yeah, I am a perpetual learner, like I'm back in school again now going for my MBA and supply chain and logistics, just because not that I need it. I'm already running my company. I already have the skills I need to do my job. But what I realized is a degree in Management made me a really good manager. I was a great permit manager. I was a great operations manager. I was a great, great customer service manager all of the management positions I've held, but running a company is about so much more than managing there's a lot of leadership, there's a lot of strategy, there's a lot of big business decisions that affect a lot of people that go into it, and I did not want to feel ill prepared for the major task that I had had undertaken in December of 2021, so I So, yeah, slow going, one class at a time, not trying to overload myself. It's not like I'm sitting around fiddling my thumbs here. I have stuff to do. So one class a quarter, one class a semester, is sufficient, because I was spending a lot of my evenings doing leisure reading, you know, reading a lot of leadership books, reading like traction and dare to lead, and all these great books out there that line my shelves and my stack up on my nightstand. And so I was like, You know what? I might as well be getting college credit for this. So just enrolled in classes, and most of the classes they've taken are leadership, organizational behavior, you know, business communications, business strategies, so literally, the same topics that I was reading for fun at home. So, so I think it's just helping me bring my best self even more to my employees and to my customers.

Mark Hiddleson 9:00

Yeah, that is awesome. I got, I didn't even know about that. That is something I could I could talk about for hours because I went back early to get my degree in holistic health education. I wanted to get a graduate degree, and I was going to get an MBA. And I kind of thought the opposite, oh, because the same way, it's like I've already have the position of job alone. But what am I passionate about learning what's going to serve my best life, and I'm kind of ready to go back to school now that my kids are all graduating from college. Okay, these guys are done. It's time for me to go back. So what school are you going to for your MBA?

Nancy Fateen 9:38

Claremont Graduate University. They actually had full scholarships for women in supply chain, because there are not that many of us. So it's costing me hardly anything to go. So I'm like, It's a win, win, win.

Mark Hiddleson 9:49

Awesome. Congratulations. That is logistics,

Nancy Fateen 9:53

and probably by the time I'm 50, but again, it wasn't the goal wasn't to get the degree. The goal was to just have. Thing that urges me in the direction of being better every day,

Mark Hiddleson 10:03

and that is so awesome, it's a segue. I was going to ask you later about that, but let's talk a little bit about being in a male-dominated industry. It's funny. It's one of the things I love about our industry, but we're probably 20 years. It, you know, integrating. I don't know ideas, but what are your thoughts coming from…

Nancy Fateen 10:30

only woman in the room back in 1998 when I started here? But I'm not anymore. And honestly, I was looking at our org chart the other day, and out of our 75 employees, 40 of them are women. So we are not a male dominated company in the male-dominated industry anymore. We've got a female welder, we've got female engineers, got a female engineering supervisor, most of our permitting department, customer service, our licensing team, we've got a female in our testing lab. We've got… we're coming for you.

Mark Hiddleson 11:01

So awesome, and she's very talented. Yeah, yeah. So to Laura, I have to give a shout out to Talar, because this is part of and I wanted to talk about this on the podcast too, because, uh, I've evolved to be a better client. Because my gut reaction would always be, I need to call Nancy. To call Nancy, and you know, your company's grown. Our company's grown. It's the same thing with me. A lot of people would want to call me, but it's something Cody's handling or Drake's handling, or Nick somebody else is taking over, but people so I train myself, and tall has been awesome. Kristen Meredith, so we're working with people. And I asked Talar, Hey, we want to be the best kind of client. What can we do? Because I gave her a bunch of recommendations on how to do better for us. Yeah, what can we do?

Nancy Fateen 11:53

And she goes like, welcome the feedback, right? I think that that's great. We can't shy away from saying, well, you're criticizing us. We don't want to work with you anymore. We want to be better. We want to know before you just stop calling us all of a sudden and we have no idea what happened.

Mark Hiddleson 12:05

She was really good. And I said, What's your recommendations for us? And she said, Call me. Don't call Nancy. No, and it's been a couple years. It's great. So I mean, you can always call

Nancy Fateen 12:19

me if you need me, but I prefer that you go to my team, because that means that I've done a good job, because my whole goal has been to empower them. I don't want to be the bottleneck, you know? I don't want to be the only one people feel like they can call like Seizmic is celebrating 40 years this week, this Saturday, we have our 40 year anniversary party. And for so many years, and rightfully so. People associated Seizmic with Sal, call Sal, call Sal. That was the one you got to talk to Sal. And Seizmic and Sal were synonymous. And the danger in that is, as Sal gets a little older, maybe doesn't want to be here as often anymore. Maybe wants to spend more time on the golf course or at his house in the desert. I don't want people to feel like they don't have a resource here anymore. I don't want them to feel like Seizmic is going to retire when Sal does, if Sal does, you know, I want them to know that we're here for them. So I've really spent the last handful of years making sure that people know that I'm that resource for them, and then also that it's not just me that my team is prepared and empowered to deliver the same service and to be the problem solvers and the creative solution finders for them. You know, it shouldn't just be me, either. Because I don't want to be here all day, every day. I want to take patients. I want to play golf. I want to be able to turn my phone on Do Not Disturb. And I still want my customers to feel taken care of. There's no reason that I should have 75 people here that aren't here to make you feel warm and just as warm and fuzzy as I do.

Mark Hiddleson 13:52

Yeah, so it's it's working. So share a little I wanted to ask you with four divisions, how do you keep the communication flowing. And I can think, you know, probably right now we're doing something with all four. I mean, we're always doing something with engineering, but we've got one or two projects in fab. We've got, I don't think we're doing any permit management right now, but we're definitely inspection we're getting training for so how do you manage the communication between four divisions that we love people.

Nancy Fateen 14:22

Currently, my superstar is Michelle Jasper. She's my director of customer experience. That was a new role that we just created last November, and the goal is that it sets her apart. So the Customer Service Division that works under Seizmic handles all of Seizmic engineering projects, right? But Michelle, so the way our org chart works is, there's Seizmic Inc., is the umbrella, then there's Seizmic Engineering, Structural Support Systems, Submittal Services and S-Mark Inspections, the four subdivisions. So by putting Michelle up at the top of the pyramid in the Seizmic Inc. part, it makes her responsible for all customers, the satisfaction and the. Experience of all customers, because one of our weaknesses was you call somebody about your fabrication maybe you're calling in to check status, and you're talking to Gloria on the phone. You say, Hey, can you tell me the status of my fabrication project as well? She goes, Oh, no, that's not my department. You have to call Meredith. And then you call talk to Meredith, and you say, Hey, I wanted to talk to someone about anchor inspections. Oh, you have to call Kristen, okay? And now I want to talk to somebody about permanent Oh, no, you have to call Adrian, and you're getting ping pong around, and it loses the benefit of us being a one stop resource, right? Yeah, we put Michelle at that hub to kind of be that point person, that point person, right? So you let her know what you need, and she gets all the information, all the statuses from you, and then she can let you know where your projects stand, instead of ping ponging you around, that our customers can log into and have all of their projects managed in one place and see real time status on all of their projects in every aspect of them. So she's she's awesome, too. She I met her at my at school, at my at my college. So she's great. She graduates next month. She's ahead of me.

Mark Hiddleson 16:04

So, yeah, that's another great thing about school, is the networking opportunities. Because you really you that's one of the things. I mean, the podcast helps me. I want to be surrounded by people who are creating things, or learning, or, like you said, You're a life long learner. So when you're going to school, you're surrounded by people with the same, you know, hunger, thir, learning, growing, getting better. So

Nancy Fateen 16:26

sorry before you, before we move on, I wanted to say one more thing, because you talked about the male dominated industry, and I wanted something important that I learned throughout my years of doing this. I thought being a woman in a male dominated industry that I needed to be masculine, that I needed to be, you know, aggressive and assertive. And it took a long time to realize that the last thing a male dominated industry needs is more male energy. They needed, the feminine energy they needed, the softness, they needed, the the different approach that a woman can bring to the table. They didn't need more of what they already had. They needed something different. So as soon as I stopped trying to bring the masculine and embrace my feminine side, instead instead of seeing it as a weakness, kind of where I really started to find my stride as a leader and as making my own name in this industry. So I just wanted to make sure that that was something that I wanted to make note of.

Mark Hiddleson 17:29

That is a great point. And I mean, I think if then the most effective people that I work with have a balance of both, because there are times, and I'm glad it's not, one of the reasons I like calling you is that you will step up and send your team an email says, Hey guys, we're the solutions people, so let's start coming up with some solutions. And I love that

Nancy Fateen 17:50

means, am I a pushover, or anything like that? I feminine energy doesn't mean weak. That's why the misnomer, that's the misconception. Just ask my two sons, like, I've been I single mom for a long time, and so I was mom and dad, so I had to really walk that line between the feminine and masculine and the yin and the young and all of that to bring that balance of energy. And I kind of have to do the same here, like I have to be able to be empathetic and appreciative and expressive with my people, because that's something that, honestly, they never had. Sal's done a lot of things very well, but bringing femininity to the table is not a strong suit. So that's where I come in. I can be the best of both worlds. I can have his strength and assertiveness, but I can also have a little bit of of softness to me and and kind of embracing and cultivating that softness has been a major theme in my last handful of years. You know, both at work and personally, not like straying a little bit away from the so intense, like the strict weight lifting and making sure to balance it out with some yoga and some walking and some dancing, and like all of these things, like, there can be a little bit of both that you need to have both. You need to be in balance, because you can find yourself off balance and at any given time, and you need to figure out what you need to do to center yourself back to that.

Mark Hiddleson 19:09

Yeah, what you're saying is you can, you can even get off balance in your balance, like I need to train so hard in 90 minutes a day, totally.

Nancy Fateen 19:20

And I had that head space for a while, and it drove me forward. It does really like you can feel the difference in you, right, like you feel the testosterone and the adrenaline and all these things. And then when you go, Okay, now, what does my body need? And you have to start listening to it, and you go, Okay, right? This week, all I want to do is yoga. And then my body goes, You know what? I can really throw some heavy stuff around. So you go back to the gym and you do that, and it's listening to your body and figuring out what your nervous system needs. What's going to bring you the most peace and joy? Because it's supposed to be like, these are leisure activities, but they're also things that you're doing for your best self, right? Like things to make you happy. And I have such limited free time that I want to. Really be mindful of what I'm doing. You know, the end of the day, the afternoon comes around, I don't feel like going to lift weights, and my body's telling me, No, I'm going to go take a 45 minute walk outside instead. Sounds good. I'll do that.

Mark Hiddleson 20:15

Yeah this is the first time my life where we're taking I've taken a month off of lifting, like I'll usually take a week off, you know, once in a while, just because your body needs it, but I've taken a month off, and then I do, I start to miss it, and then your body starts to change, right? You're like, I'm not as strong as I was, because usually after two weeks, you do start losing but now I'm 55 and I, when you were talking about Seizmics, 40 year, I looked at today's date. This is exactly 20 years ago today that we started our company. Wow.

Nancy Fateen 20:48

Yeah, congratulations. Thank you. It's half. We're

Mark Hiddleson 20:51

halfway. I'm halfway. 20 years into a 40 year goal. Yeah, very cool. Wow. And you guys that sells 40 years, and you've been there 26 so our careers have kind of paralleled in a way. You had a much. We've grown up together. We have grown up together, and our friendships always meant a lot to me too. But I love, I love the way you approach we have a lot of things in common. We want to have balanced lives. Our family is more important than business, even though we're super motivated in the business space. And then relationships are always the most important thing. No matter what right we're doing projects, there's always stress involved and things like that. But the relationship is we both kind of hold the relationship as the highest priority totally. So share a little bit about you've done some presentations on the national level. What are some of the changes that are coming to our industry that you think we should be aware of, we should be telling our customers about and then so

Nancy Fateen 22:02

in my in my ever quest for all this knowledge, I sit on the ROI Education Committee, which is the rack manufacturers Institute. I've been invited to sit on the MHI round table, which is the material handling industries like table of thought leaders that kind of go in with their the industry issues and things that they're encountering, and how to bring programming to the MHI industry that will actually matter to the people that are in it. I'm also involved with the Mahaffey Educational Foundation, the material handling Education Foundation, which promotes bringing more students into our industry. And what I've been seeing consistently throughout those and probably when I had to spring meeting in a couple of weeks in Texas, we'll talk about it even more. But rack safety is huge right now. It's it's a thing that has never really been strongly regulated. But now, if you look at OSHA 1910, if you look at the National Insurance Commission guidelines, if you look at all of the jurisdictions that are going to be hungry for a little extra money here and there, and they're going to be sending the fire inspectors out to come in for their random inspection, and they want to see what you've got going on in your warehouse, and they want to know that You have been a proactive, responsible building owner. Have you are your aisles clear? Are your racks overloaded? Do you have engineering for your rack? Do you have permits for your racks? Do you have someone in your warehouse that knows how to properly walk around and assess these racks for damage you know? Are you checking to make sure that your anchor bolts haven't loosened over time? Are your forklift drivers certified? These are things that, not only if you have all of these things, can get you discounts on your insurance every year when your renewal time comes around, you show that you're a proactive, responsible owner. But also not having them can severely ding you if there is is an incident, you know, because they look at it, let's say the direct collapses, heaven forbid, and they go, oh, did you ever have anyone come out and do any annual safety inspections? No, did you ever have engineering done on these racks? No, so I'm taking a didn't pull any permits? Um, no, okay, sorry, you're not covered. Yeah, there. There are things that we're supposed to do, to be proactive in this, right? This is a huge investment, like a rack falling down can injure workers. Which huge lawsuits we've seen. It put people out of business. It can halt your operations. You know, which damages your business, your business reputation. Can damage your building if it hits a building column, and now, all of a sudden, this building that you've invested so much time and energy in, you can't use it like there's so many things that could go wrong that it's just better to be as proactive as possible and take care of your investment same way you would with your car. You know, you take your car in for an oil change, you take it in for a tire rotation, to check your fluids, your brakes, all of that stuff. You don't wait a. Till the engine light comes on. Or worse yet, you don't wait till the engine starts smoking and then find out it's a $20,000 fix, or that it's done for right? You be ahead of the game. You go to the doctor for checkups. You don't just go hopefully, you go to the doctor for checkups, and not just when your liver is exploding. Also, I need to make

Mark Hiddleson 25:19

an appointment for the doctor too. Nancy says,

Nancy Fateen 25:23

hey, it costs a lot less when you go in for the wellness checks than it does when you go in for a major issue that they say, hey, yeah, did you come in five years ago? Well, you would have been okay, but now we've got major issues. Yeah,

Mark Hiddleson 25:35

same with your warehouse, yeah, yeah. I love that metaphor, and it's something that we're seeing more of. I mean, we probably have, you know, we have 1000 clients. Probably three of them have, we've helped get a racking standard operations, because they asked for it, and it was either one client. It was because they had a they had an had an accident happen somewhere else. But the they went through the whole company. So my client, he came to me, he said, What can you do? And I said, Well, we can. We'll go in and we'll do quarterly inspections, but we should also train your team, because they had a warehouse that probably had 180 employees. It was like you need your top six team captains or shift leaders to walk the floor every night. I mean, I had a laundry list of things to do, but from what I'm seeing from the laws and what you're and I when I did research, it's probably been five or six years, but it looked like Europe had better standards. Because when I researched it online, I saw Europe had a system like, what do you let me ask you this question, what do you do if say, you get a job and you go into a warehouse, they have existing systems. It looks pretty good, but you don't know if there's any engineering or documentation or anything. I mean, it looks like it was permitted. What would your first steps be? I mean, other than Comm, the

Nancy Fateen 26:53

customers asked you to be in there for that, because we have some challenges where, like, we get called in to do anchor inspections, so customers are installing their their racks, and they're doing the right thing by having us out there installing the anchors, but their racks are clearly used and clearly not in great condition. But they didn't call us out there to be the rack inspectors. They called us out there to be the anchor inspectors. So we're trying to stay in our lane, but also we want to make sure we're advising them, hey, I wouldn't recommend putting anything on these racks until you have them looked at by an engineer or someone qualified. You know, because they don't look safe to me. They don't look like they're going to get you your maximum capacity. So I don't know if whoever you had do the engineering was aware that you were using used components, but it makes a difference if they're used and damaged and you're reusing them somewhere else, maybe they took them down from another facility, and they're putting them up in this one. But all you can do is tell them, right? I was at a customers, not even a customer. I'm in a Vistage, you know, vistages. Yeah, it's like, so

Mark Hiddleson 27:51

I know what it is, but, yeah, tell us more about this is. But tell the story first again.

Nancy Fateen 27:55

It's another one of those leadership things that I just love to go and I'll come back to that. But so we're touring one of our one of our members facilities, and all I can look at, of course, is the rack, because that's where my brain goes. So I'm looking, oh my god, oh my god. And I'm like, sorry to feel really unsafe walking through this warehouse. They have put up column protectors, but on top of the damage. So it's like they noticed that it was a high traffic column, and then they put a column protector on it, but they never fixed the column underneath first, so they didn't actually reinforce anything with the damage. So now they've got all these heavy loaded, like, I'm talking about bins of ink and oils that are sitting on these things, like heavy liquid, where, if there's an earthquake, now you've got motion involved with it too. And so this thing is going to be very unstable. So I said, Hey, I know you that it's not my place, but I have a junior inspector that I'd like to have come out and train and for free, do an inspection of your facility, just for free, because I saw a lot of questionable things here. You don't have to worry about anything. He's not going to publish anything. He's not going to call you out to the cities or anything like that. This is for your safety and the safety and the safety of your employees and your operations, and also good training for him. So I'm going to have him go out there and inspect for you and document everything and let you know what are the red flags, the yellow flags and the green flags, like, what's okay, mild damage, no problem. What's moderate damage that you should keep an eye on and what's severe damage that needs to be repaired right away. So we did that for him, and then he came back and said, okay, here, can you guys fix the severe damage for us? And so we were able to capitalize on it. It wasn't really the intention. I don't care if he goes to you, or space guard or whoever direct to do his rack repair, as long as he does not have any people working in that warehouse any longer without fixing it, you know. So that's really how we tackle that is especially because I know that you have a couple of people that are going to be going through our racks wise inspector training program as well. So same thing, if you have them going out there and be like, I'm just going to jot down a quick couple of notes here, and I'm going to give this report to you no charge if you want to do anything about it. These are my. Recommendations, and I'll be happy to help facilitate any of that for you that that's what I would recommend. And then also you could recommend that. So we have two programs, the racks wise, which is for professionals like you, and then the rack safe, which is more for the warehouse manager level, like the safety managers at your warehouse, if you want them to know what they're looking for, how do they know if it's damaged or not? How do they know that they're supposed to tighten the anchors every three months, or be looking for bent beams, or when whether chipped paint is considered damage, or it needs to actually be a dinged crossbar, or something like that. Or locking pin, making sure the locking pins are in place. Like we give them a checklist, and we tell them, ideally, you go through this once a month, and then at month 12, you call a professional in, you call mark, it'll sit in, or someone from his team to come in and do an annual inspection. And since they're certified racks wise inspectors, then they'll give you a certificate saying you've passed your 2025 inspection, your racks are in good condition, or we've done what we need to do to get your racks in good condition. Now they have a certificate they can hang on their warehouse wall and hand over to their insurance company.

Mark Hiddleson 31:07

Yeah, I think, and that's the government is getting more aggressive. So have the has OSHA changed in the last five years on what they require for racking is

Nancy Fateen 31:17

from a life safety standpoint, for sure. I mean, they're not very specific about it. It's life safety in general, keeping your aisles clear, not blocking any doors, not overloading your racks, making sure that you have engineering done, but they have gotten those are all still things that have always been in there, but now the compliance now they're actually checking on this stuff, because again, it's money, and there have been way too many lives lost and too many damages had to be paid out by insurance companies for them to just ignore it anymore. You know, yeah, and

Mark Hiddleson 31:49

one of the problems with rack is it's so strong, I think people, like a lot of people, get callous. If you've seen damaged racks in the warehouse like they hardly ever fall down, you can wonder, I warehouses like guys, this is unsafe. It's not good. Like, oh, it's been like that for 10 years. So they are strong. But we're going to be more aggressive about

Nancy Fateen 32:11

there's a, if you Google, if you Google, storage rack collapse and go to the videos, there's one I can't, I don't want to get to it in the middle of bar call, but it's called warehouse racking collapses on YouTubes on YouTube. It's a compilation, and it was on April 4, 2021 and it is bizarre, like, it's so bananas. Like, these are forklift drivers falling asleep at the wheel. These are guys texting and going and like, they just hit a column. And you know that that rack is not going to fall down at the first hit. Right? Know that it's going to that column has been hit multiple times, or the racks are overloaded because nobody ever told them about proper loading and overloading. No, they don't have load signs up. They don't they maybe they bought the warehouse with the rack already in it, and they never asked, What can I put on it? They just assumed they could put their weight on it. They said it looks fine, but overloaded racks are, are the number one culprit and forklift impact, you know, so it is. It is something that happens, luckily, not that often, because a lot of people do engineer and permit their racks, but you and I have both been in warehouses where you can tell that there this is an accident waiting to happen, and the last thing you want is for that accident to happen to one of your customers you know, or somebody that you know, that you could have said something and you didn't say something, right? Yeah,

Mark Hiddleson 33:37

yeah. So the you're, you're rolling out of those safety certification programs is, is ideal. And, I mean, with my experience, I mean, I've done a lot of these, and I got a PowerPoint presentation that I've showed my clients, and we have, like I said, we've been reactive. Like you said, it's not, it kind of is. It's our place to go out and go. This is a problem. Like, if I see something in warehouse, I will tell somebody that needs to be unloaded. I'll be like, stop, go get your boss. Like, I want to make this sale. But like, do not. Like, someone is going to get hurt. And you It's fairly common, you know, to if you walk into a big warehouse, you're probably going to find something if you're looking for it,

Nancy Fateen 34:17

for sure, and also, I don't want to put my name on something that I know is not right, you know. So

Mark Hiddleson 34:23

what we're doing, and I'm starting to do more of this, and I'm just even recommending clients, if they have a warehouse and they don't know what, just get the engineering. Even if it looks like it's permit, or you think it was permitted, or you got in the building, just get the engineering. Because there can be a huge difference. You know, in Napa, we're really close to fault line. There can be a difference in the capacity if you're five miles down the road. Motors totally rack that holds 3500 pounds a level could be 2500 or 1500 pounds a level down the street.

Nancy Fateen 34:51

Yeah. And again, you have earthquake insurance. And so when something happens and you think you're covered, and then when they come in through their detailed investigation, they go, Oh, you never had permits for these racks. Yes, check. Alright, sorry, don't pay out for you. Yeah, tragedies that we hope never happened, but as we saw with all the fires in Southern California recently, like you always have to be prepared for the worst. Like things happen. It does fire in your warehouse, an earthquake, a rack collapse. Like they're all, they're all so many things that could go wrong, and you have in these people have invested so much money and time and energy and these businesses in these warehouses, like this is their livelihood, and probably not just them. Like how I feel a responsibility to my 75 employees. I'm sure that people feel the same, to some degree, to their to their employees as well, and to their customers. Like you spend your life making a brand, making a business, investing every penny you have into it, and you don't want to spend the extra $5,000 to get your engineering and permits, you know, yeah, or at least your engineering. Engineering, don't tell anybody that I said this, but if you don't get a permit, fine, at least you had an engineer say it's okay, because then you can always perm it later, and at least then when the fire department comes in and goes, Do you have a permit for this? You go, nope, but I've got my engineering. And then you could take that to the city and submit it. Yeah,

Mark Hiddleson 36:10

yeah, we do a lot of engineering for customers in house. If I find they've inherited a system of it's like, Look, you at least wanted because even I don't know what it is, you don't know until we send it to you guys. I mean, I can give you a ballpoint guys, how to

Nancy Fateen 36:22

do that too. That's part of the inspector training program is also being able to identify existing systems so that we can reverse engineer it so and that's, again, that's for the professionals, not so much for the end users. The warehouse safety managers is much more site specific, like we'd actually go to their site and walk them through their specific warehouse to show them what to do. But for you guys, teaching you how to document damage that we can we, as the engineers, can say, yes, that should be replaced. This can be repaired. This should be unloaded right away. This you can keep an eye on, you know, whatever, whatever the appropriate fixes are that way, you and your customer and us, we can all have peace of mind. You know, you can have an engineer stamped letter or report that says, Yes, we saw that damage. It's as of this date, in this condition. With this picture, it's okay now you come back and do your inspection six months later and it's worse, or Joe goes and does his walkthrough of the warehouse a month later, and it's worse. He needs to take a picture and go, Hey, Mark, I know you were just out here, and you said this was okay last month, but I just looked at it again compared to last month's picture, it looks a little worse to me. What do you think? And you go, hold on. Let me send it to Nancy and have her take a look at it. And then we go, yep, you're right that now that should be, that should be replaced or repaired.

Mark Hiddleson 37:38

Yeah. And they are, like you said something, if it's been hit once, it might survive if you hit it again, like, the third time could be the one

Nancy Fateen 37:46

hitting it over and over again and it's overloaded. Like, now you've got dominoes. It's not just going to take down one bay. It's going to take down row after row after row.

Mark Hiddleson 37:55

And we're going to post that video on the show notes. I will find the one that's a compilation. I'll make sure it's the right one, so people will be able to watch it with the

Nancy Fateen 38:06

I'll send it to you. It's crazy. And you know forklift drivers, I mean, they're typically, what are the the statistics said the average forklift lift driver has been working for five months like, that's their that's that's their average range. So, and they're typically fairly low paid employees, hardly ever certified, not trained on proper loading and unloading techniques, not trained on proper forklift safety, not realizing that they're driving a heavy a piece of equipment like they don't even get the training that you get when you're getting your driver's license, and yet you're letting them drive around your warehouse with all of your precious products and investments, you know? Yeah.

Mark Hiddleson 38:45

And you think driving a 15,000 pound machine with 2000 pounds on if

Nancy Fateen 38:50

they hit a column, they're going to run over and file a report. Nope, they're going to go, whoops and keep going, you know? So they have these now, these sensors that you can put either on your forklift or on your uprights, that as an impact detection sensor. Have you seen those? I've heard of them on forklifts, not on the rock. I like the one on the forklifts better personally. Obviously, people make a lot more money off of the ones on the uprights, because you've got to put one on every other. I have 12 forklifts, or 17,000 uprights. Makes more sense for me to get 12 sensors than 17,000 what it does is it kills the forklift like right, that as soon as there's an impact, engine's dead, until somebody comes over and takes the report, so that guy can get off and run if he wants, but you're gonna know that there was that at least you know where the damage occurred, and you can actually take the time to document it properly. Yeah. So the things like that is also a good way to be proactive and protect your investments, but just even the training of your forklift team and the accountability and teaching them proper reporting techniques like the See something, say something if you if you see damage in your warehouse, don't be scared that you're going to get in trouble. Report it. Write it down. You don't have to say you did it, but at least tell somebody you what you see. It,

Mark Hiddleson 40:00

yeah, and we tell the shift managers that to put to walk the floor every day and look for it, because it doesn't, and you got to do it anyway. It's a good habit. But even though it's just doing this for the racking, you go through, you'd be looking, is there stretch film on the ground, broken Palace, whatever you can be looking and then looking at the rack. Because if there's something that's Damn it, you're going to notice it. If you know what, if you're looking at the first horizontal and the bottom of the column, the base plate you're going to see, yeah,

Nancy Fateen 40:24

if it's your warehouse and you take pride in it, that's true. There's one company that we do annual inspections for every year we have probably since 2018 2018 no damage. 2019, no damage. 2020, little bit of damage. 2021, more damage. Like they weren't fixing the things that we were putting in our reports. And we noticed that the guy who was signing off on these safety inspections was had changed, like we had the first few years. Was a great guy. Then they had somebody new in there, and you could tell that he wasn't he either didn't care as much or he wasn't as well trained, but you could definitely see the decline in care and attention to detail, and 10 tweeting these things seriously and doing something about them and making sure that they were taken care of. So it's interesting to see like that's why the annual inspection is important too, because that also can become part of that safety manager's performance review. If I was his boss, I'd want to know. I'd be like, Hey, dude, we got three perfect scores on our on our inspections, and then we've got two that are getting worse and worse every year, and they have your name on emphasis. So what are we going to do about this?

Mark Hiddleson 41:37

Yeah, it's absolutely accountability, and it is. It's one of the hardest things that I found, because any rack that's ever been hit, nobody ever did it

Nancy Fateen 41:47

like that. Already, it was like that when I got

Mark Hiddleson 41:49

here. Yeah. And so the reporting and it is really important. And what I've noticed, the ones we've worked with, they do clean up, because it's when the people, when they're taking care of it, the less issues happen, but they do, like, Now, instead of going we're doing five uprights, we're doing like, one or two at a time, because they're reporting them one or two at a time, and then not as much of it's happening. Yeah,

Nancy Fateen 42:10

and do you tell your customers? This might be something you can add to your little list for your installers to do. Tell them that they need to tighten those anchor bolts every every few months that they need to check on them. When they're doing they walk through, they loosen. There's a lot of movement on those racks. And just like, you know, bolts, even like your chair or your table, like, every once in a while, you have to go and re tighten it a little bit, right? So just make sure those anchors are staying torqued. Because if they're not, then they're not at the you're diminishing your capacity. You're diminishing the structural integrity, right? Yeah,

Mark Hiddleson 42:40

this is my Roy Pharaoh moment, for like 30 bucks. You can get a torque wrench, yeah, it's like 40 pounds again, for a half in tanker, and you can check them, and it's like 30 bucks. And he actually has fun with he looks, he's like, got extension. He goes, Look, I didn't have to bend down. I can do this. Smiling. He's like, we don't. We look for loose it's hard. You can't visually check. I mean, obviously, if it's up at the top of the

Nancy Fateen 43:10

Yeah, it's really the bolt on the top that you need to tighten. The rest of the anchors should have been checked during anchor inspection, which is happens during installation. Yeah. But that torque tool that Michael and that Roy use when they're going out to do anchor inspections, there's that's not to say that you can't do it yourself, or that your customer can't do it themselves. Like, again, it's a, like you said, it's an inexpensive investment to just go through. Doesn't have to be every day, once a quarter, go through and just go through and tight. And then you go, Oh, look at that. Those were loose, you know. And in the process

Mark Hiddleson 43:38

of doing that, you're basically inspecting the two because of the horizontal damage, or the columns damage, or the column damage, or anything else like that, you're going to notice it. You're going to have to move pellets out of the way, because a lot of times it's hidden. So we buy you systems. A lot of times we buy it. It looks fine, but then you go to take it down and bundle up, you're like, wait a minute. 20% of these have been hit because there was a pallet there. Yeah, yeah. So the anchor tightening is a good way to make sure you're inspecting the whole thing. And one thing we didn't bring up, but I'm recommending, so I'm recommending my my customers, get engineering and signs. It's another thing. We've been doing more sign work, because you guys have a great program for doing signs. Because if you have the engineering and you have the signs, you're that's a lot of things. It's the first is going to look like a permitted system, exactly.

Nancy Fateen 44:24

That's really all you want. You want it like all the permitting part going through the city. There's a lot of bureaucracy, a lot of red tape involved with it, a lot of money involved with it. I don't know that I agree with the permit processes. They take a long time. They cost a lot of money. It has to be done, of course, but if you're going to do anything, the engineering and the load signs are the way to go. The load signs are what make you code compliant. The 5050, square inch is the minimum requirement of conspicuously placed load signs. You can go even further. We'd also do the load labels, where they go per beam, assuming you have a variety. Of racking with a variety of loads through your warehouse. That way you're not relying on the forklift driver, who, again, has only been there for a few months, probably doesn't care that much about this job, probably listening to his air pods and and trying not to hit the racks. But if he looks a nutshell, says 2500 pounds per pallet, and this one says 3000 pounds per pallet. That's almost makes it foolproof, right? Like there's stickers on every on every level if you want them there. And we roll those out too, if you, if you find out you have a need for those

Mark Hiddleson 45:29

awesome so share a little bit about your Vistage experience. That was, it's something I looked into. It is part of it? It's, I always think I'm the personal growth nerd, or whatever you call it, and that's why, that's one of the reasons why we love each other so much, I guess. But a lot of people don't talk about it, but I met one of my friends, Kevin Eggert. I see him every year. He was envisaged for a year now. He's part, it's CLC. It's like, conscientious leadership circle or something. But he's like, Oh yeah, I've always been involved in something, so I love so share a little about Vistage. I looked into it. I didn't join.

Nancy Fateen 46:15

So actually, yeah, a year ago, when I was at the MHI round table last January, one of the ladies there was raving with another guy about this Vistage thing, about how integral it was to her and the growth of her business, and how because she had also inherited her company from her Dad. So we second generation often have like you've got one, you've got this legacy, you're trying to maintain two, you're trying to untangle a lot of the old school methods of doing business in order to be able to scale and bring it to this new level three, what I learned from myself, and I love my dad to death. He's always been my mentor, but my dad has never run a company with 75 employees. He's never run a company in 2025 he's never run a company with these tariffs and these things going on. So I don't want to say he's limited in what he can offer me, but I definitely can benefit from talking to other people who have scaled beyond what where we are today that can help me get there. So now I go once a month and spend a day sitting in a room with 15 other people who have companies the same size as or bigger than mine, and I have this infinite wealth of resources like I can say, hey, we're having trouble getting our products in over from China. We have a customer that wants to send us stuff to send us stuff to be tested, some new racking materials, and it's getting stuck at customs, and they want us to sign a waiver saying that we take responsibility for it, like power of attorney, to take responsibility for this stuff the minute it hits the shore. And we're like, we don't know what's in that crate. We don't want to take responsibility for it. And so then I asked them at the vist group, and they said, Oh yeah, I've got a customs broker, no problem. And so then all of a sudden, by the time I got home, I had four customs broker referrals in my inbox, and I was able to pass that along to my team, and they found one to work with that handles the being the middle man for all of that. Or I said, Hey, you know, I'm not really thrilled with our 401, K provider right now. And they said, Oh, I got one. I've got one. I've got one. Or I need a business attorney, you know, or an employment attorney, or somebody that knows the late labor laws, like they've got resources for everything. It's like having Google for your business right in front of you, you know. And you can actually, everybody has, like an NDA in there with each other, essentially. So I can go in, like, win my business financials, and say, This is how we performed this quarter. This is where I want to be. What do you think that I need to do? And because you start to know each other on an intimate level. And they come and, like, tour your facility, and you tour theirs, you start to really be able to help each other out. And it becomes a business connection too. So one of my clients, like I said, the guy that has had the damage racking in his facility, and had no idea I have another one that had me go and tour her facility, and were custom making a hoist for them to clean their tortilla making trays. And then she has another facility in San Bernardino, where they want to move racks from one to the other. So it even though the intention of it is not to generate business, it does by by its own existence. You know, yeah, and they have so many free, and I say free, because it's included with your membership. Your membership is not cheap. It's like $1,000 a month. But to me, the investment is worth it, because you get a lot of resources. You get a website with all these webinars and all these links and things, and they send you newsletters and all of these things. You can be as involved as you want to be. I just went to one of their trade shows, one of their conferences, and it's free, included in your membership too, where you get to hear the speech on the economy and and something on AI, and something on cyber security, and all the things that affect and impact all of our businesses. And it's there for your use. You know, yeah,

Mark Hiddleson 49:56

I think, as an owner, and we're we're a generational company, too. And by the way, we don't have any of those things with the generation. We're the last generation. A bunch of quirky things that I've done over the like, works for Mark Hiddleston, but doesn't work on anything else. Yeah, we don't have any of those. But, uh, having, on a serious note, having, if you don't have a boss, you have this network of bosses, right, that you can go and it's a it's a master. I've heard mastermind. I've been in master. I hate the term mastermind, but when you have a group of people all working together, like that, is like one bigger mind of all these people that you have access to. You always have

Nancy Fateen 50:40

guest speakers in there like that are coming in and talking about a book or guiding you through, like the art of negotiation, or, you know, how to when, when it's appropriate to outsource that. And I thought that I was joining it, and I'll I express to one I said, I feel like I'm just taking so much, you know, like that. I'm just here to get and I have nothing to add. And one of the ladies was like, What are you talking about? She's like, you add so much, you know, and she's like, and you're only been here for a year, you are going to end up being a mentor to so many people, like so many of the new business people that come in. You have to start somewhere, like, but you already are a mentor. If you don't feel like it, you will assume, but you only feel this way because so many of the people in this room have been doing this for 20 more years than you, you know? Yeah, so it's really, it's a nice confidence booster in all of the things that I'm doing business wise. And you go and you get this reinforcement. You literally sit in a room with these people from 8am to 4pm every month, like you block off your whole day, and you're just in there, and they serve you breakfast and they serve you lunch and and you have a host, and you have a guest speaker, and you've got a chair that also gives you an hour and a half of business therapy once a month. You talk with them like this, one on one once a month for an hour and a half about whatever issues are going on with your business, with your employees, with your finances, with your investments, with things that are keeping you up at night. And it just is like, literally, a therapist for business purposes. Yeah,

Mark Hiddleson 52:03

that's what the podcast is for me. I mean, it is that is kind of in that $1,000 a month range, like I think I've always since I've ever owned my own company, that's about the budget that we invest in something, whether it's individual coaching. I like a group. I've heard really good things about VISTAs, but like the group, like you said, you get all this input. It's not just a chair. Everyone on the group is making a contribution to you so and they

Nancy Fateen 52:28

become your people like they there are people that I can reach out to that will text you and say, Happy Birthday. That will you know, if you're in their neighborhood, they'll be happy to take you to lunch or whatever, because we're all kind of within within an hour of each other. But if I'm on the west side of LA, I know that I can call on a couple people to, you know, go out to dinner with or whatever.

Mark Hiddleson 52:46

Pretty cool. Yeah, so two things, doctor appointment and meet with my Vistage chair to go, because I've been invited. There's actually a second one. It's something I really like. I seriously will follow up on the visage. Thank you. So I want to ask one last question. I know you won an award. I wanted to talk about this. I mean, you won an award for women and women in business. I think it was a year ago or two years ago, an announcement. So I know you're humble, but share what that was about. And you know why it was cool, I know as special well. So I I

Nancy Fateen 53:25

don't know why. I don't know why I did. I mean, again, it's one of those things where I always feel like, smaller than I am, I guess. And I know probably doesn't sound like it from the how loud I am and everything like that. But I'm always like, not as confident as I could be or should be, in my abilities and what I bring, it's that's starting to shift now. I'm starting to force myself out of my comfort zone and put myself out there. And so when someone calls me and says, Hey, we want to interview you, hey, we want to feature you. Hey, we want to honor you. Hey, we want you to speak in front of this room full of people. I'm just saying yes. Remember that Jim Carrey movie, yes, man, like I am just I am Yes, woman, and I just say yes to all of it, because I feel like it's going to help me grow, and I feel like it's going to bring something to people. It's going to help it's going to help somebody. And if it doesn't, it's helping me, but hopefully it helps at least one person, in some way or another, you know, find, find something that they need, whether it's voting about the Vistage group, or whether it's, you know, reading a book or taking a walk or, you know, being not being mad at themselves if they skip weights one day and decide to to listen to their body And rest, whatever it is like there's there's always something that I can teach. And I think recognizing that has has been a nice feeling, because I always just thought I was the the learner, and again, the taker. Never really thought I was giving as much back as I was taking. And I think that that's shifting for me. Now, and I've started to embrace my role as mentor, because I'm getting too old to be a mentee.

Mark Hiddleson 55:07

Yeah, I love both. I'm the same way. I'm a little bit older than you, but we Yeah, and I wanted you were one of the first like, you were at the top of the list. You were one of the people. Well, you were one of the first interviews we were like, for sure, I'm gonna have, but I guess we've grown up so much together. We're close friends. We've seen a lot of how we can add value. But, yeah, I always thought of you as a rock star and never saw and I even, I know you personally, I haven't seen the but I think I'm kind of the same. I think it's natural to have, like, self doubt, or that's one of the hardest things about is writing a book, and I have, it's just about to be published, that I've been working on for a long time. On it, yeah, is being in your head, and then if you're if you're in your head, and that's the thing I love about training and strength training, as I learned as a young athlete. Like, if I practice something enough, I can get really good at it. And that was kind of fun for me to learn new things. Like, well, like podcast, I kind of sucked at it. It was like, I'd

Nancy Fateen 56:10

really love to go back and watch our first one and watch that, and then watch this one and see how we've grown too, both in in ours, the way we talk and the way we talk about business and the way that the podcast flowed. I feel like we, we had some growth there too.

Mark Hiddleson 56:23

Yeah, so it's, it's a lot of fun. And thank you for being vulnerable too. Because I think people, you have that feeling. I mean to me, you've been a rock star for the whole 26 years, just now you are feeling that. And you really don't have to be. I mean, people you learn. I learned so much from everybody. Like, that's my big takeaway of being 55 two and realizing, like, for me, the biggest thing was like, wow, I have so much more to learn now, right? It's not about hey, I arrived or, know it all. It's just like, Wow. This is a need to go get a doctor appointment and get a get on a Vistage group. So you have been awesome. Round two is so good. Thank you so much. Nancy, your great business partner, great friend, great podcast.

Nancy Fateen 57:15

Thanks, Mark, thanks for having me. Thanks

Outro 57:17

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NEW & USED EQUIPMENT

Warehouse Safety, Smart Growth, and Feminine Leadership With Nancy Fateen

Here’s a glimpse of what you’ll learn:

In this episode…

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GREEN $$$

YOUR BUSINESS

WITH USED RACK!

WE BUY AND SELL!

(707) 732-3892

Call Us Now: (707) 732-3892​​

Here’s a glimpse of what you’ll learn:

In this episode…

Resources mentioned in this episode:

Sponsor for this episode:

Episode Transcript:

Comments

GREEN $$$

YOUR BUSINESS

WITH USED RACK!

​

​

​

WE BUY AND SELL!

(707) 732-3892

Call Us Now: (707) 732-3892